AirPrint setup and troubleshooting

Do you need to print a document from your iPhone, iPad, or iPod touch? Are you unable to locate your printer? This troubleshooting assistant will help you setup your printer and resolve the most common printing issues.

Verify requirements

To use AirPrint, you need one of the following iOS devices:

  • iPad
  • iPhone (3GS or later)
  • iPod touch (3rd generation or later)

 

You will also need an Airprint-enabled printer. Seethis article for a list of printers.

Connecting to your printer

Verify Wi-Fi is enabled and that you are connected to the same Wi-Fi network as your printer.

  • Open an application that supports AirPrint, including Safari, Mail, and Photos. Apps from the App Store may require an update to use AirPrint.
  • Choose the content you want to print and tap the appropriate icon to display the option to Print.
  • Select your printer and tap Print.

 

If you are unable to print, the next section can assist with setting up your printer and troubleshooting basic issues.

Note: App Store apps may use a different icon or menu option to print.

Configure your printer

Printers that support AirPrint let you print from your iPhone, iPad, or iPod touch directly to the printer over your Wi-Fi network. If you are unable to see your printer from your device, try these steps:

  • Verify your printer and device are connected to the same Wi-Fi network. Check your printer’s documentation for information on connecting it to your Wi-Fi network.
  • Ensure AirPrint is enabled in your printer settings. You may need to configure this setting on the printer itself. See the documentation that came with your printer for details.

 

If you are still unable to see your printer when you try to print from your device, contact the printer manufacturer for additional assistance.

Check your printer

If you continue to experience issues printing to a printer that supports AirPrint, try these steps:

  • Restart your printer.
  • Try to print wirelessly thru Wi-Fi to the printer from a Mac or PC.
  • Ensure that your printer firmware is up to date. See your printer documentation for instructions on updating.

 

If you are still unable to print, try the following options:

  • You can only print directly to Wi-Fi printers that support AirPrint.
  • Certain features and capabilities may not be available on all printers. If you experience issues printing, check with your printer manufacturer for driver firmware updates and compatibility.