Frozen or unresponsive iPhone

Is your iPhone not responding or not operating as expected? This troubleshooting assistant can help you resolve these most common issues:

  • Display remains black or blank
  • Touch screen not responding
  • Application unexpectedly closes or freezes

Restart iPhone

To restart iPhone, first turn iPhone off by pressing and holding the Sleep/Wake button until a red slider appears. Slide your finger across the slider and iPhone will turn off after a few moments.

Next, turn iPhone on by pressing and holding the Sleep/Wake button until the Apple logo appears.

Is iPhone not responding? To reset iPhone, press and hold the Sleep/Wake button and the Home button at the same time for at least 10 seconds, until the Apple logo appears.

If your device does not turn on or displays a red battery icon, try recharging next.

Recharge iPhone

If iPhone is very low on power or if the battery is fully depleted, charge it using an AC adapter or connect to a high-power USB such as the one on your computer.

If the iPhone’s battery is extremely low on power, the display may remain blank for up to two minutes before a low-battery images appears.

If your iPhone displays a low battery image, it can take up to 20 minutes of charging before the iPhone will start up. You can press the Home button to check the current charging status.

Close App

If only a single app has stopped responding or closes on launch, try the following:

  1. Return to the Home screen, and then click the Home button twice.
  2. Tap and hold on the app.
  3. When it starts to jiggle, tap the Close App icon to close it.
  4. Double-click the Home button and try opening the app again.


If multiple apps are closing or restarting, please view this App assistant.

Note: If you are using an iPhone 3G or earlier, see this article for information on force quitting an app.

Update iPhone

Updating your iPhone may solve your issue

To update wirelessly, tap settings > general > software update and follow the on screen instructions.

If you can’t update wirelessly, try connecting to a computer and using iTunes to update your iPhone. For more information, see this article.

Restore iPhone

To restore your iPhone, first make sure you are using the latest version of iTunes.

Next, connect iPhone. In the left column under Devices, click on your iPhone, then click on Restore in the Summary tab.

For more information about backing up, updating, and restoring your iPhone software, see this article.

Note: This will delete all media and data. All settings will be reset as well. If possible, sync iPhone with iTunes before restoring to back up your most recent data and settings.

For more information, try the following options:

  • You may also contact your carrier for additional support.